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The invoice has the wrong details, can this be edited?

If you've provided the wrong invoice details when purchasing. No need to worry! Fixing it is easy! Learn how to fix the mistake here.

If you complete an order and realise you’ve provided incorrect information (such as the wrong address, email or PO number), an invoice with incorrect details will be issued. Unfortunately, for legal reasons it’s not possible to edit an invoice that’s been issued.


To rectify this situation, you'll need to follow these steps:

  1. Get in touch with the seller and inform them about the mistake.
  1. Ask the seller to cancel the incorrect invoice.
  1. Once the invoice is cancelled, the seller will refund your order.

You can then place a new order with the correct invoice details.


Please note that due to legal requirements, issued invoices must be cancelled and reordered to maintain accurate and compliant financial records.

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