If the buyer has accidentally paid you instead of Two, select one of the following options:
Option 1: Pay the original invoice on behalf of your buyer using the money they’ve sent you.
Option 2: Refund the payment amount to your buyer and inform them that they need to pay the original invoice to the bank account stated in the invoice.
How do I refund an order? Here’s a step-by-step guide:
- Navigate to the specific order you wish to refund in the orders tab within the Two portal.
- Click the red Refund button to initiate the process. On the first click, nothing will happen; you'll simply begin the process and can cancel the refund at any time.
- For a full refund, click the Full order refund button.
Please note: Before initiating any refunds or payments, ensure you keep a record of the transactions. To prevent similar issues in the future, consider implementing the Marketing Kit (if not already done) and ensure your regular buyers are familiar with the payment process when choosing Two.